Coronavirus (COVID-19) INFORMATION

In line with the Scottish Government’s route map out of the Covid-19 lockdown we have reopened our facilities.

We look forward to welcoming you over coming months. We recognise that you may have worries and anxieties about coming on holiday. At The Rings we have undertaken accredited training from LandLords’ Little Helper and also have our Visit Scotland “Good to Go”. You can find out more information and guidance below on the measures we are introducing to keep you safe.

Holiday Let cleaning course for covid19 completed with staff

Camping

We have only one shower, toilet and sink available as well as a kettle and basin for you to wash dishes or fill flasks. These are cleaned during the day, but we will also provide disposable cloths and virucidal spray which you can use to disinfect anything you feel you want to. Please maintain government advice on social distancing when using our facilities and bear this in mind when siting your tent or motor home.

To find out about the toilet facilities please click on “guest information“. If you have your own porta-loo or similar facilities please bring and use your own.

We have COVID19 cleaning accreditation and the toilet is cleaned at regular intervals.

For the safety of all, we ask that campers follow these steps when using the facilities:

  • thoroughly wash hands according to government guidelines
  • use blue paper or kitchen roll to turn off the tap
  • open the door handle with the same paper
  • deposit the paper in the toilet bin outside the toilet.

This way you are going back to the camp site virus free. The virus only survives a few hours in the fresh air, social distancing is not a problem as our field is large.

The Cottage

We have completed an initial pre-opening risk assessment and have identified what we can do to reduce any risk of infection. Our cleaning staff have been trained and will complete and sign a checklist at each changeover to ensure high standards. We will no longer provide oven gloves and tea towels – please bring your own and take them away again. We will remove pillows and pillow protectors, cushions and throws at each changeover as well as steam cleaning touch points and using Virucidal spray to disinfect hard surfaces. Please refer to our guest information, which will be sent out before you arrive, for full details of what we are doing and your responsibilities.

Staff measures

We aim to keep the Rings to high standards of cleanliness regardless of any viral threat.

In response to COVID 19 we have introduced the following as measures to reduce the risk to our staff and customers.

  •  Staff Training and accreditation
  • Cleaner checklists to be signed
  • Use of virucidal spray and steam cleaner
  • Colour coding and other steps to reduce cross-contamination between rooms
  • We will no longer provide oven gloves, teatowels… guests should bring their own.
  • Replacing items which cause most risk to customers at every changeover.
    • Pillows
    • Sofa throws
    • cushions
    • Shampoo/Shower gel bottles
    • Milk portions
    • Sachets of tea, coffee and sugar

CUStomer responsibilities

SOFA THROWS

Our sofas have throws on them to protect the seating. For your safety and the safety of others we ask that you please leave these in place while sitting on the sofas. We will change them at each changeover.

Living/Dining Areas

Please put all dishes into the dishwashers, whether clean or not, and switch it on before you leave.

You will find we have put some items into plastic bags. This is to reduce the need for cleaning items which have not been used. If you have used the item please do not put it back in the bag. If the item is unused, please leave it as you find it.

Linen

Please strip all beds before you leave. Place the linen in a bundle on the bed.

Please do not remove the mattress or pillow protectors

Do not wash any linen or towels—all goes to the laundry.

Please place towels into the bath or on the floor.

Please put face cloths into the sink. These are washed separately.

Soap bottles and sachets

We replace these at every changeover. Please leave even empty bottles as these are refillable.

Doors and French Windows

Please leave all doors and windows open as you leave. This allows air to circulate and makes the environment safer for our cleaning staff. If possible use doorstops or furniture to secure against wind damage.

What should I do if I have COVID 19 symptoms while staying at The Rings?

Scottish Government guidance states that:
In the event that a guest develops symptoms whilst staying away from home, they should immediately book a test through NHS Inform or, if they can’t get online, by phoning 0800 028 2816. 
In accordance with Test and Protect, people with symptoms are required to self-isolate for at least 7 days, and everyone in their household should isolate for 14 days. If the test is negative, everyone can end isolation. If the test is positive, everyone should continue to isolate, and the NHS Test and Protect team will be in touch to start contact tracing. Those contacted through the Test and Protect programme will be required to self-isolate for at least 14 days.  
If guests who are isolating can travel home safely to isolate, avoiding the use of public transport, they should do this.  
In the event that this is not possible, the guest should discuss this with the NHS Test and Protect team. The guest may be signposted to the National Assistance Helpline on 0800 111 4000 if they need help to isolate and cannot arrange it themselves or through friends and family.
In some circumstances further discussion may be required with the local Health Protection Team and local authority to ensure that the person has suitable accommodation to isolate safely and effectively. 
After the required period of self-isolation, guests and anyone else in their party who has been affected can then return to their main place of residence.
Who would be liable for any costs associated with an extended stay, including any cancelled bookings for future guests? 
If the person can travel home safely, without the use of public transport, they should do so.  If they are unable to do this, and the accommodation is the safest place – then they should isolate there.  They would be liable for costs of an extended stay.  If it is not possible to remain in the accommodation for the duration of the isolation period e.g. because the accommodation is booked for future guests, and they can’t find other accommodation themselves with support from friends or family, the person should discuss this with the NHS Test and Protect team.  There is assistance available for those who may need help to isolate via the National Assistance Helpline on 0800 111 4000. This helpline routes the person through to the local authority support team who, in discussion with the individual and the local health protection team, will help identify alternative isolation accommodation.
Fiona Campbell
Chief Executive
Association of Scotland’s Self-Caterers